A major Verizon wireless outage left more than 180,000 customers across the United States without mobile service on Wednesday, causing widespread disruption to daily life, work, and travel. Users reported losing the ability to make calls, send texts, or access mobile data, with many phones switching into SOS mode.
Widespread Verizon Network Failure Reported Nationwide
The outage began at around 11:00 a.m. on Wednesday, when Verizon’s wireless network unexpectedly went down. Reports quickly poured in from several states, including Alabama, as customers realised their phones had completely stopped working.
Many users said they were unable to:
Make or receive phone calls
Send or receive text messages
Use mobile internet or data services
Access GPS and navigation apps
For people who rely heavily on their phones for work, emergencies, and travel, the sudden loss of service was alarming.
Alabama Customers Share Their Frustration
In West Alabama, Verizon customer Yolanda Thomas described her confusion when her phone suddenly stopped working.
“I was trying to call my son and my phone wouldn’t dial out. It wouldn’t do anything,” she said.
In the River Region, residents expressed growing concern over repeated service problems. Gloria Means, another Verizon user, warned that customers may begin switching providers if outages continue.
“I like Verizon, but if they keep on doing this, they’ll make people go somewhere else,” Means said.
Outage Impacts Work, Travel, and Income
For some customers, the outage was more than just inconvenient — it directly affected their income.
Ernesto Lake, a truck driver travelling through Alabama, said the loss of service forced him to stop working entirely.
“It’s frustrating, especially when I pay a three-hundred-dollar Verizon phone bill,” Lake said.
“I rely on my tablet for GPS and my phone for communication.”
Without navigation tools or the ability to contact dispatchers, Lake said he was left stranded and unable to continue his job, costing him valuable time and earnings.
Verizon Acknowledges the Issue
Verizon Wireless confirmed the outage in a statement to WSFA 12 News, saying engineers were working urgently to resolve the problem.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologise for the inconvenience.”
However, customers criticised the lack of clear updates and timelines.
“You expect a company to be able to give you some answers,” Lake added.
“It’s frustrating when they just say there’s nothing we can do.”
UPDATE: Verizon Confirms Service Has Been Restored
By Wednesday evening, Verizon announced that the outage had been fully resolved.
In a follow-up statement, Mariana Agathoklis Schlock, Head of Consumer Unit and Market Communications, said:
“The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network.”
Verizon also confirmed that:
Account credits will be provided to affected customers
Further details will be shared directly with users
The company apologised for the disruption caused
What Customers Should Do Now
If you were affected by the Verizon outage, experts recommend:
Restarting your phone or device
Checking for network updates
Monitoring your Verizon account for service credits
Contacting customer support if issues continue
Growing Concerns Over Network Reliability
The outage has once again raised concerns about the reliability of major mobile networks, especially as more people depend on smartphones for:
Remote work
Navigation and travel
Emergency communication
Digital payments and services
As mobile connectivity becomes essential to everyday life, customers are increasingly demanding clear communication, faster fixes, and greater accountability from service providers.
Sources
WSFA 12 News
Verizon Wireless Official Statements
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